Website privacy notice
How we handle information you provide when you request help from Serene Insurance Solutions.
Effective September 29, 2026.
Information collected through this site
Our consultation form asks for your name and preferred contact method: a phone number for a callback or an email address for an email response. Medicare review and turning-65 requests also ask for your ZIP code and reason for inquiry. You may provide an expected Medicare start month or a general message where offered. Your request includes the page it came from, your contact choice, a record of the permission wording and the time it was submitted. Website and service providers may process technical information, such as your IP address and browser details, to deliver and protect their services.
Please keep Medicare numbers, Social Security numbers, account numbers and medical details out of the form. We can discuss what is needed for your appointment when we contact you.
How your information is used
Serene uses your inquiry to respond, arrange an appointment and follow up on the services you request. Your inquiry stays with Serene; we do not sell it or share it with other agents for their marketing.
Website hosting and email-delivery providers process information needed to operate the site and deliver your request to Serene. An insurance application is a separate process and may involve an insurer’s own forms and privacy notices.
Cloudflare hosts this website and provides the Turnstile security check on our forms. Turnstile processes technical information to help prevent abuse. See the Cloudflare privacy policy.
Video, cookies and other websites
Our homepage video is hosted on Cloudflare and plays using your browser’s video player. Cloudflare processes technical request information to deliver the video. Links to other websites take you to services with their own privacy policies.
This site does not change its behavior in response to a browser’s Do Not Track signal. You can manage cookies through your browser settings.
Google Analytics
Our public site uses Google Analytics and its cookies by default unless you disable analytics through “Analytics preferences” at the bottom of the page. Google processes information about your browser, device and visits, along with page views, clicks on our phone link and successful inquiry submissions. A phone-link click does not tell us whether a call connected.
We do not send inquiry contents, names, phone numbers, email addresses, ZIP codes or medical information to Analytics. We omit URL query strings and fragments, except for explicitly approved campaign identifiers used to understand which ads bring visitors. Advertising personalization and Google signals are disabled.
Your analytics choice is stored in your browser. You can change it through “Analytics preferences” at the bottom of the page when analytics is enabled. Disabling analytics stops future collection and clears this site’s Analytics cookies; it does not erase data already sent to Google. If browser storage is unavailable, your choice lasts only for the current page session. Learn more about how Google uses information from sites that use its services.
Your choices and questions
You can call instead of using the form. To ask about information you submitted, request a correction or deletion, or ask Serene to stop contacting you for marketing, call 866-660-4141. We will explain any records that must be retained for legal or insurance-related obligations.
Updates to this notice
Changes will be posted on this page with a revised effective date. This notice covers website inquiries; separate notices may apply to insurance products and services.